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Shoppers are voicing their frustration following a change that caused products showing incorrect sizing.

The second-hand shopping app has updated its size classifications for female and kids' apparel failing to inform all users about the change.

Digital Channels Reaction

Many shoppers and sellers are posting online stating that platform listings now display an altered size classification versus the original listing as a result of the reclassification.

Vinted explained the revised method more closely matches comparable marketplaces.

The platform has recommended to check their listings and adjust the sizing manually where appropriate, causing user dissatisfaction.

Measurement Approach Updates

Before the change, the sizes had both numerical and alphabetical indicators, for instance S/8 or M/10.

The updated approach includes a letter with a size spectrum like S/UK 8-10.

In some cases, the sizing has been recategorised - for example a size L was previously a 12 but now shows as UK 16-18.

User Stories

Frankie Bridger, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".

"Not many brands say XL is a 20-22," the way the service now categorizes.

A different member, located in Scotland, said garments she listed with size 14 tags were displaying on the service as size 20–22.

"If buyers measuring 20-22 acquire them they're going to be very disappointed," she explained.

Required Changes

A different user, located in England, stated she felt frustrated because the modification necessitated personal updates the sizes on "every single listing".

"This situation is especially annoying, since I have chronic health issues and platform income has been essential after experiencing income reduction," she said.

Platform Context

The app has more than 100 million members, with 18 million British users.

It has proved a popular alternative compared to resale services such as eBay and Depop.

This represents another occasion that an unexpected update within the service has received backlash: last year, the service retracted a modification to its shipping options due to shopper criticism.